Please take a moment to read through this information before placing your order. It will help make working with our team that much easier. In the event that you have any additional questions or concerns, please do not hesitate to contact us.

LOGIN

I AM HAVING TROUBLE ACCESSING MY ACCOUNT. CAN YOU HELP?

If you are locked out of your account or have forgotten your password please contact us and for a resolution. 

SHIPPING

WHEN WILL MY ORDER SHIP?

In Stock Orders: All in stock products will ship within 1-2 business days after PO is received. Please allow an additional 1-5 business days for shipping in the United States and 6-14 days for orders outside of the United States. Tracking numbers will be sent out when your order ships.

Custom Orders: Most products will take 7-14 business days to create and ship  after PO is received. Please allow an additional 1-5 business days for shipping in the United States and 6-14 days for orders outside of the United States. Tracking numbers will be sent out when your order ships.

Group Orders: Please contact your Amazon account representative for lead times on any group orders.

Any questions or concerns, feel free to contact us directly: orders@physxpromotions.com, amz@physxpromotions.com, or by phone: (866) 697-4979 (Mon.- Fri. 9:00 a.m.- 5:00 p.m. Pacific Time).

HOW DO I CHECK THE STATUS OF MY ORDER?

Please contact us with your order confirmation number and we will give you the status of your order.  

CAN I PLACE A PHONE ORDER?

Physx Promotions is mobile friendly, however, we do not accept orders over the telephone and must receive a P.O. before any order can be processed. 

HOW DO I REQUEST A SHIPPING ADDRESS CHANGE AFTER MY ORDER HAS ALREADY BEEN PLACED?

Please note, not all address changes can be issued as production is a time-sensitive issue. To request a change of address please contact us and provide your order confirmation number and the new address you would like to ship to. If you are shipping to multiple addresses please note that there will be additional shipping fees associated with your address changes.

PAYMENT

HOW DO I ORDER BY CREDIT CARD?

We accept P-Card payments on this site. To pay via CC please select the Credit Card” option when finalizing your cart. You will then be taken to a secure credit card collection site where you will be issued a token. This token will be recorded, and your items will go into production. Please be aware of any daily limits you may have on your P-Card. 

IS THERE A SPENDING CAP FOR CREDIT CARD ENTRIES?

Yes, there is a $5,000 subtotal limit on all credit card entries. Any order above this threshold will need to be paid via PO.

WHAT VENDOR ID DO I USE FOR A COUPA PO?

Vendor ID: 131982335  (4100 Bonita Pl. Ste B. Fullerton, CA 90638) 

HOW DO I ACCESS THE COUPA PORTAL TO SUBMIT PAYMENT?

Please use the below links for reference:
Coupa Training: https://w.amazon.com/bin/view/Coupa_Training/
Requisition Training: https://broadcast.amazon.com/videos/163639

LOGOS

CAN I MAKE A CUSTOM DESIGN WITH MY EXISTING LOGO?

Yes. We have the ability to edit any existing logo to align with the Amazon Brand Guidelines. Please note, there are specific guidelines that need to be met in order to be ordered with us.

CAN I USE A PECCY ON SWAG?

No, peccy is not permitted to be on apparel items. Peccy can be printed on hard goods items such as water bottles, pins and lanyards. Please contact us for how to use Peccy for your merchandise items.

OTHER

CAN I ORDER LESS THAN MINIMUM QUANTITY ON THIS SITE?

Minimum quantity is advised for regular order and shipment process. However, some select product are allowed to order less than minimum quantity. For any questions concerning less than minimum quantities, please request it via contact us and we will advise on whether your request is possible.

IM NOT SEEING EXACTLY WHAT I NEED, WHO CAN I CONTACT FOR ASSISTANCE?

At PHYSX PROMOTIONS, we provide merchandise for any other alternative needs and events. If you would like to request or suggest different products, please include the items you are looking for, budget, quantity and any timelines you may have and we will have our team get product options and pricing sent over.