Copy of FAQs

Please take a moment to read through this information before placing your order. It will help make working with our team that much easier. In the event that you have any additional questions or concerns, please do not hesitate to contact us.

LOGIN

If you are locked out of your account or have forgotten your password please contact us and for a resolution.

SHIPPING

In Stock Orders: All in-stock products will ship within 1-2 business days after PO is received. Please allow an additional 1-5 business days for shipping in the United States and 6-14 days for orders outside of the United States. Tracking numbers will be sent out when your order ships.

Custom Orders: Most products will take 7-14 business days to create and ship  after PO is received. Please allow an additional 1-5 business days for shipping in the United States and 6-14 days for orders outside of the United States. Tracking numbers will be sent out when your order ships.

Group Orders: Please contact your Amazon account representative for lead times on any group orders.

Any questions or concerns, feel free to contact us directly: orders@physxpromotions.com, amz@physxpromotions.com, or by phone: (866) 697-4979 (Mon.- Fri. 9:00 a.m.- 5:00 p.m. Pacific Time).

Please contact us with your order confirmation number and we will give you the status of your order.

Physx Promotions is mobile friendly, however, we do not accept orders over the telephone and must receive a P.O. before any order can be processed.

Please note, not all address changes can be issued as production is a time-sensitive issue. To request a change of address please contact us and provide your order confirmation number and the new address you would like to ship to. If you are shipping to multiple addresses please note that there will be additional shipping fees associated with your address changes.

PAYMENT

We accept P-Card payments on this site. To pay via CC please select the Credit Card” option when finalizing your cart. You will then be taken to a secure credit card collection site where you will be issued a token. This token will be recorded, and your items will go into production. Please be aware of any daily limits you may have on your P-Card.

LOGOS

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